Seniors Housing Business

MAY-JUN 2018

Seniors Housing Business is the magazine that helps you navigate the evolution of the seniors housing industry.

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www.seniorshousingbusiness.com 27 May-June 2018 n Seniors Housing Business FUNDED TO FROM START March 2018 Michigan Skilled Nursing Facility $12.9 Million HUD Loan Capital Funding, LLC April 2018 California Post- Acute Care $9.8 Million HUD Loan Capital Funding, LLC April 2018 Ohio Skilled Nursing/Assisted Living Facility $8 Million Bridge-to-HUD Loan Capital Funding, LLC April 2018 Arizona Skilled Nursing Facility $4.4 Million Bridge-to-HUD Capital Funding, LLC March 2018 Private Multi-State Operator $12.4 Million Working Capital Line of Credit Capital Finance, LLC April 2018 Three Arizona Skilled Nursing Facilities $31.5 Million HUD Refinance Capital Funding, LLC Capital Finance, LLC Jeffrey Stein, Executive Managing Director | 410.513.8736 | jstein@capfundinc.com Capital Funding, LLC Erik Howard, Managing Director | 410.513.8728 | ehoward@capfundinc.com Capital Funding, LLC and Capital Finance, LLC are wholly-owned subsidiaries of CFG Community Bank. CFG Capital Markets, LLC: Member FINRA/SIPC tions designed for computers, tab- lets and smartphones allow resi- dents to find others with similar interests, schedule their day, check e-mail, engage in video chats, sign up for classes, learn today's food choices, and even automatically turn the lights and heating on and off. In addition to helping combat depression, social engagement products enable residents to report issues in their apartments and automatically schedule a repair time, which reduces unnecessary staff visits to determine a problem. Adult caregivers can access the same information, allowing them to track not only their loved one's activities, but also to be assured that issues within the residence are being addressed. In a recent LeadingAge white paper and primer on the impor- tance of social connectedness, the organization identified over 100 such products that depend on Internet access. They include offerings from such companies as Breezie, Caremerge, Cubigo, K4Connect, Telikin, TouchTown and others. "Residents are moving into senior living with multiple devices," says Hoyle Koontz, vice president for Kansas City, Missouri-based GlynnDevins, a senior living marketing firm. "That includes smartphones, tablets and computers. They're expecting not just Wi-Fi, but access to the com- munity so they can request ser- vices to be performed." Consult an expert To get started, community own- ers should work with providers that specialize in senior living. LeadingAge's Alwan suggests contacting companies such as the Asbury Technology Group and Provinets. Internet consultants can help plan the technology backbone, provide the necessary switching and routing gear, and determine where Wi-Fi coverage needs to be strengthened, ensuring that there is adequate bandwidth for both residents and staff. "You don't want to create an infrastructure only to find that the network is choking in a year or two," says Koontz of GlynnDevins. Inviacom, a company special- izing in providing Internet access to senior homes in 42 states, has installed the technology in 170 communities at a cost it says is 35 to 50 percent less than a cable pro- vider would charge. "We've seen a proliferation in the need for Wi-Fi in senior liv- ing," says Kevin Merrill, business development director for Inviacom based in Indian Trail, North Caro- lina. "Residents have moved from using a desktop computer and a Kindle to up to seven different devices." The company also provides 24-hour phone support seven days a week and on-site training for residents when the system is first installed. "Wi-Fi is the number one request from residents, even more than good food," says Merrill. While there's no question that good food is a much easier ame- nity to provide, offering 24-hour, ubiquitous Internet coverage is the first step to opening a community up to new operating efficiencies and increased resident satisfaction. "When people move into senior living, they're leaving a larger resi- dence for a small space," says Fur- long, the business development and marketing specialist. "The Internet is a whole new window on the world. You must give them that window." n

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