Seniors Housing Business

MAY-JUN 2018

Seniors Housing Business is the magazine that helps you navigate the evolution of the seniors housing industry.

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26 Seniors Housing Business n May-June 2018 Fuel growth and profits with an HR strategy. Serving the Senior Living Industry for over 15 years 833-558-9869 | Employee Attraction & Retention Employee Benefits & Benefits Administration Human Resources Software Payroll & Payroll Tax Administration Risk Mitigation & Workplace Administration Leadership & Talent Development Alwan. The C-suite needs to buy into the strategy rather than make it an afterthought or treat it as a pilot project. "Having a chief technology offi- cer at the community will elevate the conversation to a more stra- tegic one," says Alwan. These steps will guarantee that technol- ogy implementation will move beyond a "nice-to-have" strategy that is the first one to get elimi- nated when budget issues arise, he explains. Without that strategy, the staff may thwart any changes. "The staff will undercut the most ter- rific investment," cautions Kramer. "You must show the staff the ben- efit to them of this new technology. If they can feel better in the way they deliver care, they'll support it. Don't plan on a four-year ROI because you may never get to that point." Caregivers can be one of the biggest champions of new tech- nology if the product is rolled out properly. With Millennials now making up a large portion of the workforce, adopting a "bring your own device" strategy can boost employees' enthusiasm by allow- ing them to use the smartphones and tablets they own and love rather than similar bare-bones products purchased in bulk by the corporation. With many applications today being web-based and stored in the Cloud, compatibility between operating systems is no longer an issue. In addition to cutting costs, those tablets and phones can be used to survey staff as to their job satisfaction, anonymously ask them to rate their managers, and engage them in training other staff about new processes and technolo- gies, thereby creating technology ambassadors rather than technol- ogy foes. Digital gateway opens up In addition to web access, Inter- net connectivity gives seniors housing residents the ability to use other tools that depend on a digi- tal platform. That includes such Internet of Things (IoT) products as "smart" toothbrushes that mon- itor one's brushing and recom- mend how to improve it. In addition, today's patient monitoring devices automatically report physical vital signs — such as weight and blood pressure — to healthcare providers; when indi- ces rise above a dangerous level, warnings are triggered. Whole-house sensors are also gaining in popularity; they track an individual's movements and automatically alert caregivers when activity is outside the norm. Automated lighting can lower the risk of falls, especially for res- idents who wake up in the mid- dle of the night. Connected ther- mostats can reduce dehydration by keeping room temperature at the proper level, and automatic stove shutoffs can stop deadly gas explosions. Voice-activated products are gaining traction in senior care, according to Baik of CDW Health- care, because they are ideal for persons unfamiliar with or afraid of technology, or who have physi- cal limitations, such as arthritis, vision or memory impairment. Products that enable connec- tivity give residents the ability to communicate with neighbors, friends and family through social engagement platforms. Applica- In promotional materials, Inviacom notes that connectivity is important at a variety of levels in a seniors housing community. Residents, visiting families, operators and medical caregivers all benefit from strong Internet connections.

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